Leading Market Position and Strong Brand Recognition
21Vianet is a leading carrier-neutral Internet data center services provider in China. Our company manages over 22,000 cabinets as of Mar 31, 2015 for over 2,000 hosting customers.
21Vianet has established a strong brand and reputation for high service quality, as evidenced by the numerous awards and recognition we have received, including the “Excellent Data Center Service Provider” award granted by CCW Research in 2010, the “Best Data Center Service Supplier” award granted by the Fourth Annual Ceremony of China’s Data Center Industry in 2009, and No.1 in customer satisfaction in a survey conducted by CCW Research on China’s data centers in 2009.
Premium Data Centers and Extensive Interconnected Nationwide Data Transmission Network
We currently operate more than 80 data centers located in more than 30 cities in China, including all of China’s major Internet network access points, such as Beijing, Shanghai, Shenzhen and Guangzhou. Each of 21Vianet’s data centers features advanced design, security, power and cooling elements to provide customers with industry-leading reliability in China. 21Vianet was the first in China to receive the ISO 9002 quality system certification by both the American Registrar Accreditation Board and the United Kingdom Accreditation Service.
21Vianet‘s data centers are interconnected with networks operated by all carriers, major non-carriers and local ISPs in China. Most of our data centers are connected by our private optical fiber network that includes redundant connections.
Diversified and Loyal Customer Base
We have more than 2,000 hosting customers as of Dec. 31, 2014, including several of China’s and the world’s leading companies in diverse sectors. Our experience in serving market leaders in different sectors also provides us with extensive industry knowledge, operational expertise and credibility.
Our diversified customer base includes major Internet companies, government entities, blue-chip enterprises and small- to mid-sized enterprises. 21Vianet’s experience in serving market leaders in different sectors also provides us with industry knowledge, operational expertise and credibility that we can leverage in cross-selling additional services to our existing customers and attracting new customers.
Strong Focus on Customer Satisfaction and Technological Innovation
Our strong focus on customer satisfaction and technological innovation has contributed to our success.
21Vianet devotes significant resources to customer support and services, encouraging employees to go above and beyond to serve customers. We offer service level agreements to nearly all customers and are committed to meeting and exceeding our customers’ expectations. In addition, 21Vianet is committed to developing new technologies and has cultivated an innovation-focused corporate culture. Our innovative spirit starts with our co-founders, who we believe built the first carrier-neutral data center in China and led several technological innovations.
In-depth Industry Knowledge and Strong Research and Development Capabilities
21Vianet began providing data center services in 2000 and has accumulated extensive knowledge of and experience in China’s telecommunication networks and Internet sector. 21Vianet has also developed a deep understanding of customer needs, which has enabled us to provide customized solutions to address the unique characteristics of the Chinese market. For instance, our customer rely on our knowledge of the routing policies of various routers, which allows us to provide smarter and more efficient routing services and inter-connectivity. As a first mover in China’s data center services market, many of our business practices have become industry standards. We believe we were the first data center service provider in China that promoted a service level agreement, which guarantees 99.9% up-time for Internet connectivity and 99.99% up-time for power.
Our strong research and development capabilities support and enhance our service offerings. 21Vianet devotes significant resources to our research and development efforts, focusing on technological innovation, improving customer experience, increasing our operational efficiency and bringing innovative solutions to the market quickly. Our research and development efforts have yielded two patents, eight patent applications and three software copyright registrations, all in China and relating to different aspects of data center services. We believe we are the first in China to develop and commercialize container-based data centers, which will extend the boundaries of the traditional brick and mortar data centers and expand our product offerings to our customers.