Service Standards

★ 21Vianet has  firstly passed ISO9002 USA RAB and British UKAS certifications;

★ 21Vianet is one of the first batch of companies to implement international Service Level Agreement (SLA) in China to:

– provide network connectivity up to 99.9%;

– offer continuous power supply up to 99.99%;

★ 21Vianet is the first company to launch Standard Operation Process (SOP) and promises of:

– Event responsiveness: 15 minutes

– Field service support standards and specifications

– SOP for 24 x 7 monitoring and inspection